Privacy policy

At Zenovia AI ("we," "our," or "us"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.1. Information We Collect1.1 Personal InformationWe may collect the following types of personal information:Name and contact detailsEmail addressUser credentialsPayment informationUsage data and interaction with our AI servicesCommunication preferencesService-related feedback and correspondence1.2 Automatically Collected InformationWhen you use our services, we automatically collect:Log data and usage statisticsDevice information (browser type, IP address, device identifiers)Location informationInteraction data with our AI modelsPerformance metricsCookie and tracking data1.3 AI-Specific Data CollectionWe may collect:Input queries and promptsOutput responsesUsage patterns of AI featuresModel performance dataTraining data (when explicitly provided)2. How We Use Your Information2.1 Primary UsesTo provide and maintain our AI servicesTo improve our AI models and algorithmsTo process your transactionsTo communicate with you about our servicesTo provide customer supportTo send administrative information2.2 AI Service ImprovementModel training and fine-tuningQuality assurancePerformance optimizationFeature developmentBug fixing and technical improvements3. Data Sharing and DisclosureWe do not sell your personal information. We may share your information with:3.1 Service ProvidersCloud computing providersPayment processorsAnalytics servicesCustomer support tools3.2 Legal RequirementsIn response to legal requestsTo protect our rightsTo comply with applicable lawsTo prevent fraud or abuse4. Data SecurityWe implement appropriate technical and organizational measures to protect your information:Encryption in transit and at restAccess controlsRegular security assessmentsEmployee trainingIncident response procedures5. Your Rights and ChoicesYou have the right to:Access your personal informationCorrect inaccurate dataRequest deletion of your dataOpt-out of certain data processingExport your dataWithdraw consentLodge complaints with supervisory authorities6. International Data TransfersIf we transfer your data internationally, we ensure appropriate safeguards are in place through:Standard contractual clausesAdequacy decisionsPrivacy Shield certification (where applicable)Other legal mechanisms as required7. Cookie PolicyWe use cookies and similar technologies to:Maintain your preferencesAnalyze usage patternsImprove service performanceProvide security featuresYou can control cookie settings through your browser preferences.8. Children's PrivacyOur services are not intended for users under 13 years of age. We do not knowingly collect information from children under 13.9. Changes to This PolicyWe may update this Privacy Policy periodically. We will notify you of any material changes by:Posting the new policy on our websiteSending you an email notificationDisplaying a notice in our service interface10. Data RetentionWe retain your information for as long as:Your account is activeNeeded to provide our servicesRequired by lawNecessary for legitimate business purposes11. AI-Specific Privacy Considerations11.1 Model TrainingWe may use anonymized interaction data to improve our AI modelsPersonal information is stripped from training dataYou can opt-out of contributing to model training11.2 Data ProcessingAI processing is performed in secure environmentsWe implement privacy-preserving techniques in our AI systemsYou control what data is processed by our AI12. Contact UsIf you have questions about this Privacy Policy or our privacy practices:Email: ike@zenoviaai.comContact Person: Ike Noel HirschZenovia AI[Your Business Address]13. Additional RightsCalifornia ResidentsUnder the California Consumer Privacy Act (CCPA), California residents have additional rights regarding their personal information.European UsersIf you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR).